FAQ

IT Support Frequently Asked Questions

Answers to common questions about ITnetfix services, support, projects and Sydney coverage.

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Where does ITnetfix provide support?

ITnetfix is based in Sydney CBD and provides remote and onsite business IT support across Sydney and surrounding suburbs.

Do you provide both remote and onsite support?

Yes. Support can be delivered remotely, with onsite assistance available for appropriate issues and projects.

Can you manage Microsoft 365?

Yes. Services include Microsoft 365 administration, identity, Exchange/email, Intune/device management, security and ongoing support.

Do you provide cybersecurity services?

Yes. Services include endpoint protection, network security, threat protection, security assessments, incident response and recovery planning.

Can you help with an office move?

Yes. ITnetfix can help plan and coordinate technology relocation, connectivity, network setup and post-move testing.

Do you support business networks and Wi-Fi?

Yes. Network services include health checks, switches, routers, access points, Wi-Fi, LAN/WAN, VPN and internet troubleshooting.

Do you offer managed IT packages?

Yes. ITnetfix publishes managed IT support packages. Current pricing, inclusions and SLA details should be confirmed directly with ITnetfix before publishing or purchasing.

How do I request support?

Call 1300 009 387, email info@itnetfix.com.au, or use the contact page to send an enquiry.

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